Returns Policy

Returns Policy Returning Unwanted Items Requests to return unwanted stock items must be made within 30 days of delivery. Items that were specially ordered at the customer's request must be reported within 48 hours of delivery. To be eligible for return, all goods must: • Be in their original, unopened packaging. • Be in a resaleable condition. • Have no markings, labels, or damage to either the product or its packaging. Certain returns may be subject to a restocking charge of £15.00 or 20% of the item value, whichever is greater. Where a return is approved, a credit or refund will be issued, less any applicable restocking charges.

Returning Incorrect Items Any items supplied incorrectly must be reported to Nivek within 48 hours of delivery. To qualify for return, all goods must: • Be in their original, unopened packaging. • Be in a resaleable condition. • Have no markings, labels, or damage to either the product or its packaging. We will arrange collection of the goods. Upon receipt at our warehouse, the items will be inspected to ensure they are suitable for restocking. Once approved, a credit or refund will be issued. If the goods are not suitable for restocking, we will contact you to discuss the available options. Additional charges may apply.

Returning Damaged Items Any items that arrive damaged must be reported within 48 hours of delivery. We may request photographs of both the damaged goods and their packaging to assist with our assessment. We will arrange collection of the goods, which will be inspected upon return to our warehouse. If the claim is accepted, a credit or refund will be issued. If the goods are not deemed to be damaged as reported, we will contact you to discuss the next steps. Additional charges may apply.

Returning Faulty Items Any goods believed to be faulty must be reported within 30 days of delivery (excluding issues covered under a manufacturer's warranty). We may request photographs of the goods and their packaging to support your claim. We will arrange collection of the goods for inspection. In some cases, products may need to be returned to the manufacturer for further assessment. If the item is confirmed to be faulty, a credit or refund will be issued, less any applicable charges. If the item is not found to be faulty, we will contact you to discuss the available options. Additional charges may apply.

Important Information • All returns must be authorised by Nivek before goods are returned. • Goods returned without prior authorisation may be refused and will not be eligible for credit or refund. • All Christmas and seasonal items are non-returnable and non-refundable.